Payment Information
All our product prices are listed in USD (United States Dollar). Please speak to our customer service team for any conversion request.
We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay & Cryptocurrencies.
Yes, we take your security seriously. Our website uses secure encryption technology to protect your personal information during the checkout process. We comply with industry standards to ensure your data is safe and secure.
You can apply your discount code at the checkout page. Enter the code in the designated field and click “Apply” to update your total before proceeding with payment. If you encounter any issues, please contact our customer service team for assistance.
If your payment is declined, please check that all the details entered during checkout are correct, including your card number, expiration date, and security code. If the problem persists, contact your bank or payment provider to ensure there are no issues with your account.
Shipping Information
Shipping costs vary depending on the delivery method chosen, your location, and the size and weight of your order. The exact shipping fee will be calculated and displayed during the checkout process.
Our shipping usually takes between 2 to 10 business days, depending on the destination. Please note that while we strive to deliver your order as quickly as possible, there are certain factors beyond our control, such as weather conditions or other unforeseen circumstances, that may cause slight delays. We appreciate your understanding and patience.
Yes, we are pleased to inform you that we ship worldwide. No matter where you are located, you can enjoy our products delivered right to your doorstep. If you have any further questions about international shipping or need additional information, feel free to reach out to our customer support team.
Once your order has been dispatched, you will receive an email containing your tracking number. You can use this tracking number to trace your package by visiting Ship24.com. Ship24 offers universal parcel tracking, allowing you to monitor your package’s journey. Simply enter your tracking number on their website to see the real-time status and location of your shipment.
If you have any further questions or need assistance, don’t hesitate to reach out to us!
While we cannot guarantee specific delivery dates and times, expedited shipping options may offer more precise delivery windows. Please contact our customer support team if you have specific delivery requirements.
If your order has not arrived within the estimated delivery time, please contact our customer support team with your order details, and we will investigate the issue for you.
If your package arrives damaged, please take photos of the damage and contact our customer support team immediately. We will assist you with initiating a claim and ensure you receive a replacement or refund.
Returns & Refunds
Our return policy allows for returns or refunds only if you have received items that are damaged or incorrect. We are committed to ensuring our customers receive their orders in undamaged condition and as expected.
Our return policy allows for returns or refunds only if you have received items that are damaged or incorrect. We are committed to ensuring our customers receive their orders in perfect condition and as expected.
If you’ve received the wrong item, please get in touch with our customer service team as soon as possible. We will arrange for the correct item to be sent to you and discuss options for returning the incorrect item, while processing a refund or replacement where applicable.
While we currently accept returns & refund only for items that are damaged or incorrect, you can request a change or refund for items that have not yet been dispatched. Please contact our customer service team promptly to modify or cancel your order before it ships.
In most cases, we will request that you return the damaged or incorrect item to us. Our customer service team will provide you with a prepaid shipping label and instructions for returning the product.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
When requesting a refund or replacement, please include your order number, a description of the issue, and any relevant photos showing the damage or incorrect item. This information helps us resolve your issue as quickly as possible.